Returns & Exchanges

At palmtreeshopping, we prioritize the freshness and safety of our food products; therefore, we offer a 14-day return window for unopened items or a full replacement for any goods that arrive damaged. Please note that perishable items are subject to specific health and safety guidelines to ensure the highest quality standards.

1

Contact Support

Email our customer service team with your order number and a brief explanation of why you need to return the item.

2

Submit Documentation

For items that arrived damaged or spoiled, please attach clear photos of the product and the packaging to expedite your claim.

3

Pack Your Items

Place the unopened, non-perishable items back in their original shipping box with all original labels and the packing slip included.

4

Receive Refund or Credit

Once we receive and inspect your return, we will issue a full refund to your original payment method or provide a store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing